What is an AC6 error in a Samsung washer? (How to fix it?)

Technically, internal communication between the control board and the sensors is accomplished through computer programming.

For example, if there is any issue with the functions of the washer, the sensors act promptly and send a message to the control board.

The control board then sends a notification on the display panel to alert the user in the form of an error code related to the issue.

The communication between the sensors, control module, and information display is not only specific to error codes but also gives other forms of notification related to the operation of the washer.

What are the causes of the AC6 error?

AC6 errors are rare and can be caused by a temporary software glitch or even a delay in responses.

In order to get rid of this error, you may need to reset or restart the washing machine.

However, it is also possible that there is a fault with the internal wiring or the control board itself.

Here are some of the common reasons for AC6 errors in Samsung washing machines.

Power interruption

Power outages or fluctuations can disrupt the communication between the control module and the information display board.

Therefore, an AC6 error may appear on the display board when this communication is disrupted.

Loose Connections

Wiring connections between the two modules may become loose, leading to a communication breakdown.

Additionally, if the wiring between the two modules is frayed or damaged, it can lead to communication issues and trigger an AC6 error.

Malfunctioning Display Board

There is always a possibility that the display board itself has become faulty.

If the information display board is not functioning properly, it may cause the communication between the two modules to break down.

Software glitches

Sometimes, software issues or glitches can also cause communication problems between the control module and the information display board.

Dirty Sensors

If the sensors are dirty, it can interfere with the proper functioning of the information display board and the control module.

Interference from other devices

Other electronic devices that are located close to the washing machine may also interfere with the communication between the control module and the information display board.

Faulty Control Module

If the control module itself goes bad, it may lead to communication issues, resulting in an AC6 error.

Note: These are some of the common possibilities of an AC6 error, but they are not the only possibilities. So, if the error does not go away with a simple reset or restart, try to seek professional guidance to diagnose the root cause, as AC6 is rare.

How do you fix an AC6 error in a Samsung washing machine?

The good thing with modern washers is that the manufacturers have solutions for basic problems or errors that may arise with the machine from time to time.

This doesn’t mean that you will be able to resolve all the error codes yourself, but at least you will know what’s going on.

Similarly, the AC6 error has its own troubleshooting steps that can help resolve the issue.

If the AC6 error is out of a temporary power interruption or software glitch, resetting the circuit breaker or restarting the washing machine should do the trick.

Here’s how you can do it:

• Simply turn off your washing machine and unplug it from the power source.
• Leave it unplugged for some time or for about 2 to 3 minutes.
• Now, plug it back into power and turn on the machine, and try to run a wash cycle.

If the issue does not resolve, try a hard reset and see if that fixes the problem.

Here’s how you can reset your Samsung washer:

Other methods to perform a reset

Unplug the washing machine from the power outlet, then press and hold the “Start/Pause” button for 5 seconds.

Plug the washing machine back into the power outlet and press the Start button to run the washer and check if the error is gone.

Samsung recommends calling their helpline so that an engineer or a service professional visits your home to inspect and fix it for you.

Resetting the appliance can help get rid of the AC6 error; however, if there is a serious underlying cause, you may not be able to resolve the problem by simply resetting the appliance.

If your washing machine is covered under warranty make sure to discuss the details about the coverage and charges of the visit, if applicable.

Try performing a network reset and see if it helps

Even though “network reset” refers to resetting the network settings, trying this step may help you up to a certain extent.

It can help you rule out any issues before you have a technician come out to repair your machine.

And if you are lucky, you may be able to get rid of the issue with just a network reset.

Here’s how you can perform a network reset:

Step 1: Locating the Smart Control

First, locate the “Smart Control” and “Temp” buttons on your Samsung washer. You’ll be using these buttons in the next steps to reset the network.

If you are unable to locate it, refer to your user manual.

And if the manual does not have any specific instructions, it’s likely that your washer does not have the smart control button.

Step 2: Press and Hold the “Smart Control” Button

Once you have located the smart control button, press and hold the “Smart Control” button until the “AP” display appears on the screen.

Step 3: Hold down the “Temp” button for a couple of seconds

Now, while you still hold the “Smart Control” button, press and hold the “Temp” button until the “OK” display appears.

After a few moments, the display will return to “AP.”

Step 4: Turn off the Washer

The next step is to turn off the power to the machine and unplug it from the wall if possible.

Step 5: Reconnect and Refresh

The next time you turn on the washer and attempt to connect to it, the Wi-Fi and network information will be refreshed and ready for use.

Keep a close eye on the AC6 error, if it reappears, contact the manufacturer or a service professional.

Final Thoughts

An AC6 error occurs when the washer is not able to communicate internally. These errors are usually temporary and rare in washing machines.

However, it is possible that your washer may come across this error either due to a temporary glitch or due to a serious underlying cause.

The best a non-technical person can do here is perform the restart or reset using the above-mentioned techniques and see if it resolves.

If the error stays even after performing the reset, it’s best to contact a technician or the manufacturer for repair.